Zup Rides
Your privacy matters to us at ZupRides (the Company, we, ZupRides, us or our).
This Privacy Policy (Policy) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (Information), that ZupRides may receive through your online access, interaction or use, of the ZupRides mobile applications (ZupRides App) or our website located at https://zuprides.in/, or through your offline interaction with us including through mails, phones, in person, etc., or while availing our Services.
The terms you and your refer to a Customer (defined below) or any other user of the ZupRides Platform and / or availing the Services (defined below).
The term Services refers to any services offered by ZupRides, including but not limited to bike and scooter rental services, in accordance with the terms and conditions applicable to you (and available on the ZupRides Platform) whether on the ZupRides Platform or otherwise.
Capital terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on ZupRides Platform.
Please read this Policy before using the ZupRides Platform or submitting any Information to ZupRides. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the ZupRides App available on the ZupRides Platform.
By accessing or using the ZupRides Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the ZupRides Platform from time to time.
Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder (Applicable Laws). If you do not agree with the Policy, please do not use or access the ZupRides Platform.
You hereby represent to ZupRides that:
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:
Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The Information you provide to us includes the following:
In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
We may, from time to time, collect Information about you through ZupRides Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.
Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:
We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Policy or at the time you provide your Information. Following are the situations when Information may be shared:
You may opt to receive information and/or marketing offers directly from third parties when you access third party links on the ZupRides App. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all Information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
We may share the Information you provide with our TPSPs, business partners, and agents. Please refer to such third-party s privacy policy for more details before using their services on the ZupRides App.
We use TPSPs to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services features, track the Services analytics, process payments, engage in anti-fraud and security measures, perform background and identity verification, run criminal record checks, provide customer support, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services features), or perform other administrative services. These third parties will have access to Information, including Personal Information to only carry out the services they are performing for you or for us. We will require each of these TPSPs to ensure the same level of data protection as us and impose contractual obligations not to disclose or use Personal Information for any other purpose.
TPSPs providing analytics related services may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to Information about you.
We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website by such TPSP is governed by our Policy.
Certain aspects of the Services may be provided to you in association with third parties (Co-Branded Services) such as credit houses, loan providers, sponsors and charities, and may require you to disclose Information including Personal Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to have consented to providing your Information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Personal Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their privacy policies and practices.
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion s official rules, such as on a winners list.
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the Applicable Laws. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information, IP address, Device Information or geo-location data), to government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any Applicable Law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the terms and conditions applicable to use of the ZupRides App or the Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
We may share your Information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
We may share your information, including your Personal Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control, in which case our Policy will no longer apply. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from ZupRides App onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Information and may or may not have their own published privacy policies.
Information (including Personal Information) may be collected by third-parties if there is content from the ZupRides App that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your rental that you choose to share with others through features which may be provided on our Services. This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content. We are not responsible for the privacy practices employed by any of these third parties.
Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a Share This button, or interactive mini-programs that run on ZupRides App. These features may collect Information including your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services and/or ZupRides Platform. Your interactions with these features and widgets are governed by the privacy policy of the company providing them and we will not be responsible or liable for any acts or omissions of such third parties.
You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration.
If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on ZupRides Platform, or contacting the Grievance Officer. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
You may also cancel or modify the communications that you have elected to receive from ZupRides by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
If upon modifying or changing the Information earlier provided to Us, we find it difficult to provide access to our Services to you due to insufficiency/ inaccuracy of the Information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email address.
If you wish to cancel your account or request that we no longer use your Information to provide you services, contact us through email address mentioned on the rental receipt, the ZupRides Platform or the Grievance Officer mentioned in this Policy. Please note, we may not be able to provide some or all of the Services in case you disable access to any of your Information as described under this Policy.
We will retain your Information including Personal Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain some of your Information including Personal Information and Usage Information (including geo-location, rental history, and transaction history) for a period of 180 days, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account, to enforce our agreements, or for other business reasons, etc. After completion of such period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
The Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your Information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won t be intercepted while being transmitted to us over the Internet or wireless communication, and any Information you transmit to us, you do at your own risk. We recommend that you not disclose your password to anyone.
We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the ZupRides App is only available for persons who can enter into a legally binding contract under Applicable Laws.
If you would like to ask about, make a request relating to, or complain about how We process your information, please contact or email our grievance officer, at one of the addresses below. Our grievance officer will attempt to expeditiously redress your grievances.
For any request, complaint, feedback or grievances, please contact: -
Phone: +91 97981 46740
Email: support@zuprides.in
We reserve the right to update / modify, from time to time, this Policy to reflect changes to our Information practices. Any changes will be effective immediately upon the posting of the revised Policy on the ZupRides Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the ZupRides App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the ZupRides App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.